XManager | Event & Dining Management

Onboard scheduling, capacity management, and booking operations — unified in one platform.

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Overview

XManager is an enterprise event scheduling, capacity management, and booking platform, purpose-built for cruise ship operations.

From dining reservations to onboard activities (both bookable and non-bookable), tendering and disembark events, and private group functions, XManager gives onboard and shore-side teams a single system to plan, book, and operate every guest-facing event across every voyage.

Deployed across ten major cruise lines worldwide and in production on over 140 ships.

XManager Overview

Event Management

Schedule everything. Control capacity. Automate the details.

XManager's event engine handles the full lifecycle from pre-voyage planning through real-time onboard execution.

  • Event Templates & Libraries — Build once, reuse across voyages. Event and schedule templates organized in a centralized library eliminate repetitive setup
  • Capacity Management — Allocation grids control availability by time slot, party size, and booking source. Real-time tracking shows exactly where you stand against inventory
  • Virtual Queue — Guests join a queue and receive estimated wait times and push notifications when they are called instead of standing in line

Supports dining events, youth activities, tendering, disembarkation, shows, tastings, and any bookable onboard experience.

Event Management

Dining Management

Every dining model. One platform.

Dining is where XManager started — and it remains the deepest, most operationally proven module in the platform.

  • Assigned Dining — Traditional rotational seating with party matching, preference handling, and accessibility-first table prioritization
  • Flexible Dining — Supports reservation, virtual queue and/or walk-in bookings, with booking conflict detection and real-time availability checks across venues
  • Specialty Dining — Premium venue management with support for automated "cover" and/or "no show" charging
  • Automated Table Assignment — Assign tables to thousands of guests in a matter of minutes, matching accessibility needs, seating preferences, party relationships, and table sharing rules

Dietary restrictions, special requests, and birthday recognition are tracked automatically across every venue and every sailing.

Dining Management

Group Management & M.I.C.E.

From booking to boarding

XManager handles the full group lifecycle — from provisional shore-side bookings through confirmed onboard operations — including dedicated M.I.C.E. coordination for corporate and incentive groups.

  • Dedicated group booking workflows with capacity held separately from general inventory
  • Group-specific event scheduling with private venue allocation
  • Private event creation with custom capacity, pricing, and access rules
  • Travel agent tracking and group status management (provisional, confirmed, cancelled)
  • Party linking across cabins — seat-together requests, travel-with associations, and family grouping
  • Cross-department tagging — assign equipment, staffing, and service delivery teams per event
  • Group statistics and reporting with full audit trail
Group Management

Integration

Connects to your entire operation

XManager's API powers bi-directional data flow across shore-side and onboard systems.

Shore-Side

  • Reservation Systems — Pre-cruise dining and event bookings synced to the ship before sailing
  • Commerce Systems — Pricing, package sales, and charge integration with your commerce platform
  • Shore Reporting — XCloud sync for centralized reporting and voyage-level analytics

Onboard

  • PMS — Guest data, folio, cabin, and room service integration
  • Mobile Apps, Websites & Portals — Guest-facing booking interfaces across every channel
  • POS — Point-of-sale integration for charges, payments, and order management
  • Table-Side Ordering — Direct integration with table-side ordering systems for seamless dining operations
  • Staffing Systems — Crew and waitstation assignment synced with onboard staffing tools
  • Digital Signage — Daily programs and menu boards via XSign

Each ship runs a fully independent instance onboard. Ship-to-shore synchronization keeps everything aligned without depending on satellite connectivity for daily operations.

Integration